All of our merchandise is brand new or new old stock unless clearly stated in the merchandise description. All merchandise should be inspected immediately upon delivery to you. If the merchandise has been damaged during shipment the customer should report any such damaged immediately to the shipper before returning the merchandise to us. This is necessary as some shippers require that the merchandise be turned over into their offices for inspection prior to returning any damaged merchandise. If any merchandise requires repair or modifications in any way, the situation must be reported to us immediately. Before you allow repairs or modifications to merchandise purchased from us, you will need written authorization from us. Any unapproved modifications or repairs to merchandise will immediately void your ability to return the merchandise for a refund or store credit.

We offer a 15 day 'return for refund' policy for all of our parts and accessories. We offer a 45 day 'return for refund' policy on all brand new musical instruments. Used musical instruments will state the return policy in the description. Used instruments are usually sold 'As Is'. We also offer a 90 day 'return for store credit' policy for all parts and accessories beyond 15 days and for all new musical instruments beyond 45 days.

Please call our offices for a return authorization number before returning any merchandise. We will not accept returned merchandise without a return authorization number. We also require that you return all merchandise with an approved carrier, packaged properly, insured and you must have a tracking number with signature required.

All of our return policies are based on the actual date the merchandise is shipped. All returned merchandise must be in it's original packaging, undamaged and ready for immediate resale. Otherwise, a store credit will be issued based on the amount of damage to the merchandise.

NOTE: Due to sanitary reasons, reeds and mouthpieces cannot be returned for a refund if opened. Shipping costs will not be refunded unless shipment was incorrect.

Please Note:

We appreciate your business and want you to be happy. Should you decide not to comply with our return policies after you have made your purchas(es) please do not initiate a credit card chargeback or file a complaint with eBay or Paypal. These types of actions may result in more expense to you as we may report such actions to credit agencies, collection agencies, online fraud bureaus, local law enforcement, or small claims court. We stronly suggest that you work out any issues with us. If you are unhappy with our resolution we are happy to cooperate with outside arbitration services. We encourage you to contact a Free Online Mediation & Arbitration Service. These services will work patiently with both the buyer and seller to work out issues. Below are some links to get you pointed in the right direction:

American Arbitration Association (AAA)
net-ARB (Internet Small Claims Court)

Shipping policy

Most all items are shipped within 7-10 days from the date the order is processed. Most items are shipped upon processing completeion. Plated parts and/or special orders may take a bit longer to ship. We do offer priority and expedited shipments. Cancellations must be made via email to (sales@thebandroom.biz) within 24 hrs. of placing the order. If cancellations are made after the order has been shipped, the consumer is responsible for shipping and return shipping expenses.